Figo Pet Insurance is a popular choice among pet owners looking to protect their furry companions. In our comprehensive review, Figo earned an impressive 4.7 out of 5 stars, making it one of the top providers in the industry. Let’s delve into the details of what makes Figo stand out and what potential customers should consider before signing up for a policy.
One of the key highlights of Figo Pet Insurance is its flexibility in reimbursement rates. While many other providers offer reimbursement rates of 70%, 80%, or 90%, Figo goes above and beyond by offering a 100% reimbursement rate for plans with a deductible over $500. This means that pet owners can potentially get back all of their eligible expenses, providing peace of mind during unexpected veterinary visits.
In addition to its generous reimbursement rates, Figo also stands out for its customizable coverage options. The company offers three accident and illness plans – Popular, Higher Coverage, and Value Plus – as well as a custom plan option that allows pet owners to tailor their coverage to fit their pet’s specific needs. This level of customization ensures that each pet receives the appropriate level of protection without paying for unnecessary coverage.
However, it’s important to note that Figo does have some limitations in its coverage and customer service ratings. The company does not cover certain services like microchipping, alternative therapies, or spay and neuter procedures, which may be included in plans from other providers. Additionally, Figo holds a B rating and a 1 out of 5-star customer review score on the Better Business Bureau (BBB). While this may raise some concerns, it’s worth mentioning that Figo has a higher customer rating on Trustpilot, with 4 out of 5 stars.
When it comes to pricing, Figo offers competitive rates compared to other pet insurance providers. The average cost of a Figo policy is $27 per month for dogs and $15 per month for cats, which is lower than the industry average. Pet owners can choose from different plan options, including wellness add-ons and vet exam fee coverage, to customize their policy and manage their monthly premium.
Figo’s policy sign-up process is straightforward, with an easy-to-navigate website and a mobile app for claims filing and policy management. Customers can file claims through the Pet Cloud app, which also provides access to 24/7 veterinary support. While some customers have reported issues with claim denials and policy language, many have praised Figo for its prompt claims response and easy filing process.
In terms of waiting periods and age restrictions, Figo requires pets to be at least 8 weeks old to qualify for coverage. The company has a one-day waiting period for accidents, a 14-day waiting period for illnesses, and a six-month orthopedic condition waiting period. However, Figo recently introduced an orthopedic conditions waiver that can eliminate the waiting period within the first 30 days of the policy.
Overall, Figo Pet Insurance offers a solid option for pet owners looking for comprehensive coverage and flexible reimbursement rates. While there are some limitations in coverage and customer service ratings, the company’s customizable plans and competitive pricing make it a strong contender in the pet insurance market. Consider your pet’s specific needs and budget when choosing a policy, and don’t hesitate to reach out to Figo’s customer service team for more information.