Ingrid, the platform for delivery experiences, has announced a significant partnership with CDON, the leading Nordic online marketplace. This collaboration aims to enhance order tracking and delivery solutions for millions of customers.
„We see great potential in our partnership with Ingrid to renew and improve the delivery experience and set a new standard for customer expectations on marketplaces. Today’s customers have high demands on their deliveries, and through this initiative, we want to ensure that we not only meet but exceed these expectations. I have been following Ingrid for several years and have been impressed by how they continuously improve their offering to increase customer satisfaction in e-commerce. Therefore, I am very pleased that they now want to develop their services to fit our two marketplaces,“ says Fredrik Norberg, CEO of CDON.
The partnership enables CDON and Fyndiq to offer clear delivery promises on product pages and display exact delivery options when purchasing items from various suppliers. This improvement aims to increase customer satisfaction and strengthen competitiveness in the Nordic market. Ingrid’s customer-focused strategy emphasizes hyper-personalization for buyers. With Ingrid’s platform, CDON and Fyndiq customers can choose from multiple carriers, track packages from purchase to delivery, and select different return options.
„This significant partnership with CDON will set a new industry standard and revolutionize their ‚where is my order‘ service,“ says Piotr Zaleski, CEO of Ingrid. „By joining forces, we will offer seamless tracking of multi-packages to countless customers across the Nordics. We are extremely excited to redefine their customer journey together.“
CDON expects higher conversion rates and increased customer loyalty through this integration. Ingrid continues to focus its product development on renewing marketplace functionality in the e-commerce sector, and CDON’s expertise will further contribute to progress towards creating the ultimate marketplace with multiple carriers and many options for each customer.
Ingrid specializes in improving e-commerce delivery experiences for online retailers worldwide. With comprehensive solutions, they aim to streamline both the retailer’s operations and consumer satisfaction.
About CDON & Fyndiq
CDON AB (publ) was founded in 1999 and is now the largest marketplace in the Nordics. Customers can choose to buy and compare prices on millions of products at CDON, which has the widest range of all Nordic e-retailers. Over 1,500 merchants use CDON’s platform and technology to increase their sales. This gives CDON a wide range of products in film, music, computers, games, office supplies, books, toys, consumer electronics, household appliances, sports, outdoor activities, beauty care, fashion, shoes, computers, and computer accessories. CDON’s shares are listed on Nasdaq First North Growth Market under the symbol CDON.
Fyndiq AB is a wholly-owned subsidiary of CDON since April 2023. Fyndiq was launched in 2010 and operates a marketplace offering a wide range of bargain products from Swedish and international merchants. Fyndiq has built an efficient technical platform that allows merchants easy access to a large customer base while Fyndiq takes care of marketing, customer support, and payments. Fyndiq’s main market is Sweden, and the company also operates sites in Finland, Norway, and Denmark.
About Ingrid
The leading delivery experience platform Ingrid was founded in 2015 with a mission to create deliveries that fit people’s lives. Ingrid connects retailers, carriers, and consumers to help e-commerce companies drive sustainable growth and provide shoppers with the ability to personalize delivery and returns. The result is a better overall customer experience and greater efficiency for both the retailer and the delivery company. From product discovery to potential return, Ingrid’s product portfolio covers the entire customer journey. With over 100 employees, Ingrid has offices in Sweden, Poland, and the UK. Ingrid has processed more than 130 million orders on its platform. Over 250 retailers use the service, including Paul Smith, ME+EM, GANT, Nudie Jeans, Samsoe Samsoe, NA-KD, and more.
In conclusion, the partnership between Ingrid and CDON signifies a significant step towards enhancing the delivery experience for customers in the Nordic region. By combining their expertise and resources, both companies aim to set a new standard in the e-commerce industry and provide customers with a seamless and personalized shopping experience. This collaboration highlights the importance of innovation and customer-centric strategies in meeting the evolving demands of online shoppers.