Phil Galewitz, a journalist with KFF Health News, recently covered the innovative approach taken by UF Health in Jacksonville, Florida, to attract patients in a competitive market. The health system has opened three centers in partnership with Intuitive Health, offering a unique combination of emergency room and urgent care services under one roof. This new model aims to simplify the decision-making process for patients who may be unsure whether their condition requires urgent or emergency care.
The hybrid centers operate 24/7, with doctors making the determination of the level of care needed for each patient. This decision not only ensures that patients receive appropriate treatment but also helps in billing accordingly. By offering both urgent care and emergency services, UF Health aims to provide cost-effective care to patients, with about 70% of patients being billed at urgent care rates.
One of the key advantages of this model is the potential cost savings for patients. By avoiding unnecessary visits to the emergency room for minor issues that can be treated in an urgent care setting, patients can save hundreds or even thousands of dollars in healthcare costs. This approach also helps in reducing wait times for patients seeking care, as highlighted by several patients who appreciated the quick service at UF Health’s facilities.
The partnership between UF Health and Intuitive Health is part of a larger trend in the healthcare industry, with several health systems across the country exploring similar hybrid ER-urgent care models. These facilities not only attract patients but also increase revenue through diagnostic testing and referrals for specialized care. The collaboration between hospitals and private equity-backed companies like Intuitive Health is driven by the shift towards value-based care, where providers are incentivized to deliver cost-effective services.
While the hybrid model offers benefits in terms of convenience and cost savings, there are concerns about potential overuse of higher-priced emergency care. Consumer advocates worry that hospitals may route patients to costlier ER-level care whenever possible, leading to increased healthcare spending. However, proponents of the model argue that it provides patients with a one-stop shop for a wide range of medical needs, from minor injuries to life-threatening conditions.
UF Health’s approach to hybrid ER-urgent care centers reflects a broader trend in the healthcare industry towards innovative care delivery models. By offering a combination of emergency and urgent care services, these facilities aim to provide patients with timely and cost-effective care. As the healthcare landscape continues to evolve, partnerships between hospitals and private companies like Intuitive Health are likely to play a key role in shaping the future of healthcare delivery.