North Carolina residents now have the convenience of renewing their vehicle registration at self-service kiosks provided by the Department of Motor Vehicles. These kiosks, currently available at three locations across the state including Charlotte, Raleigh, and Fayetteville, aim to streamline services and reduce wait times at the DMV.
The lone Charlotte kiosk is situated inside the Harris Teeter at Riverbend Village on Smith Farm Road. Initially, the kiosks only offered services for renewing or duplicating driver’s licenses or IDs, as well as registering to vote. However, on August 12, officials announced an expansion of services available at the kiosks.
Now, users can also renew vehicle registrations and pay property taxes on new vehicles using the kiosks. At the end of the transaction, the kiosk will print a license plate sticker and registration card, providing a seamless experience for customers.
NCDMV Commissioner Wayne Goodwin expressed his excitement about the new services, stating, “This is another example of the work we are doing to shorten lines and wait times by using technology to modernize our customer service and provide more options for customers to get what they need in a timely manner.” Since the launch of the kiosks, over 3,400 transactions have been completed on the devices.
The public response to the kiosk pilot has been overwhelmingly positive, with plans to add six more kiosks later this month. Three additional kiosks will be introduced in both Mecklenburg and Wake counties, with another planned for Fort Liberty. Customers using the kiosks will incur a $4.95 service fee, along with a 2% credit/debit processing fee.
The North Carolina DMV’s initiative to introduce self-service kiosks is aimed at enhancing customer experience and providing more efficient services. With plans to expand the kiosk network in the coming weeks and months, residents can look forward to more convenient options for handling their DMV needs. For more information on the self-service stations, visit the NCDMV website.
In conclusion, the introduction of self-service kiosks at select DMV locations in North Carolina is a step towards modernizing and improving customer service. With the convenience of renewing vehicle registrations and paying property taxes at these kiosks, residents can expect shorter wait times and a more efficient process. Stay tuned for the announcement of additional kiosk locations in the near future.