The recent recall of the 2016-2022 Ford EcoSport and Focus 1.0L engines has left many owners in a difficult position. The defective parts in these vehicles could potentially lead to engine failure, posing a serious safety hazard on the road. The replacement parts for these faulty components are not expected to be available for at least six months, leaving owners with limited options and uncertainty about the future of their vehicles.
The recall specifically mentions that the oil-drive belt tensioner arm may fracture or separate, resulting in a loss of vehicle power and power braking assist. This defect increases the risk of a crash, making it imperative for affected owners to address the issue promptly. Several plaintiffs have taken legal action against Ford, alleging that the company is unfairly transferring the cost of warranty repairs to unsuspecting consumers of these economy vehicles.
One such owner, Venessa Stevens, shared her experience dealing with the consequences of the recall. Stevens noticed warning lights on her 2019 Ford EcoSport while on her way to work. After confirming that the parts listed in the recall had failed, she was informed that replacement parts would not be available until early 2025. This left Stevens in a challenging situation, as her dealership could not provide a loaner car due to the uncertainty of when the parts would arrive.
Stevens had to rely on alternative transportation methods, including ridesharing and rental cars, to get around. The financial burden of these expenses, coupled with the emotional stress of not being able to visit her elderly mother who lives 300 miles away, added to her frustration. Stevens found herself in a predicament where she couldn’t sell or trade in her car due to its depreciated value, yet she was still required to make monthly payments and maintain insurance.
After reaching out to Ford Motor Company for assistance, Stevens received a call from a company representative offering to authorize a replacement engine for her vehicle. The dealership provided a loaner car, replaced the engine, and returned the car to Stevens three weeks later. Ford has since updated the recall to include a replacement engine as an alternative solution for affected owners.
In response to the situation, Ford Motor Company has made efforts to address the issue promptly. The company updated the recall to offer engine replacements as an interim repair before the availability of remedy parts for the final repair. This repair is provided free of charge, including parts and labor. Additionally, Ford has requested receipts from owners like Stevens for rideshares and rentals for reimbursement, showing a commitment to supporting affected customers during this challenging time.
Overall, the recall of the 2016-2022 Ford EcoSport and Focus 1.0L engines has highlighted the importance of addressing safety concerns promptly and providing adequate support to affected owners. While the initial challenges faced by owners like Venessa Stevens were significant, the response from Ford Motor Company and the dealership demonstrates a commitment to resolving the issue and ensuring the safety and satisfaction of their customers.