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H.I.S. expands collaboration with IBS Software to enhance the air shopping experience

In a move to enhance the air shopping experience for customers, H.I.S., the leading Japanese travel agency specializing in affordable package tours, has partnered with IBS Software to integrate innovative technology solutions. This collaboration marks a significant milestone in their 14-year strong partnership, as they continue to revolutionize the travel industry with cutting-edge digital solutions.

By leveraging IBS Software’s next-generation technology solutions, H.I.S. aims to create a modern customer experience that is personalized and tailored to meet the evolving needs of digital consumers. The integration of Artificial Intelligence and Machine Learning enabled automation will enable H.I.S. to deliver targeted offers and enhance customer satisfaction. This strategic shift towards advanced technology reflects H.I.S.‘ commitment to staying ahead of the curve and adapting to the digital landscape.

Kiyoshi Takano, Executive Officer of IT&DX Division at H.I.S., emphasized the importance of understanding Customer Lifetime Value (CLV) for sustainable growth. By focusing on building lasting relationships with customers, H.I.S. aims to drive repeat business and foster loyalty. The extended partnership with IBS Software will enable H.I.S. to remain digitally innovative and enhance their offerings to meet the changing needs of customers.

Moizzur Rahman, Global Head of Consulting and Digital Transformation at IBS Software, highlighted the role of advanced technology in transforming customer service. The partnership between H.I.S. and IBS Software underscores a shared commitment to innovation, excellence, and customer-centric solutions. By combining their expertise and vision for the future, they aim to provide robust, scalable, and cutting-edge solutions to enhance the travel experience for customers.

IBS Software is a leading SaaS solutions provider to the travel industry globally, offering mission-critical operations management for aviation, hospitality, tour & cruise, and energy resources industries. Their solutions cover a wide range of services, including fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, and more. With a focus on driving digital transformation initiatives, IBS Software is dedicated to delivering innovative solutions that meet the evolving needs of the travel industry.

H.I.S. Group, with more than 100 companies and 10,000+ employees, has been a prominent player in the travel industry since its founding in 1980. With a strong presence in Japan and over 58 countries worldwide, H.I.S. offers a diverse range of travel products and services, including outbound, inbound, and domestic travel. As they continue to expand their global network, H.I.S. remains committed to providing exceptional travel experiences for customers around the world.

In conclusion, the partnership between H.I.S. and IBS Software represents a significant step towards modernizing the air shopping experience and meeting the evolving needs of digital consumers. By leveraging advanced technology solutions, H.I.S. aims to enhance customer satisfaction, drive loyalty, and deliver personalized offers that cater to the unique preferences of each traveler. As they continue to focus on digital transformation, H.I.S. and IBS Software are poised to shape the future of the travel industry with innovative solutions that prioritize customer-centricity and excellence.

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