The National Multiple Sclerosis Society recently found itself in hot water after cutting ties with a 90-year-old volunteer, Fran Itkoff, over a violation of the organization’s inclusion policy. Itkoff, who had dedicated six decades of her life to volunteering for the MS Society, was asked to step away from her role after questioning why volunteers were listing pronouns next to their names. This decision sparked outrage and criticism from Itkoff’s daughter, Elle Hamilton, who pointed out the irony of excluding a long-time volunteer in the name of inclusivity.
Initially standing by their decision, the MS Society eventually backtracked and issued an apology, acknowledging that they should have engaged in more dialogue with Itkoff before taking such drastic action. The organization admitted to falling short in their communication and decision-making process, stating that they should have worked with Itkoff to address any concerns and support her in her volunteer role. This incident highlighted the importance of clear protocols and effective communication within organizations, especially when it comes to matters of diversity, equity, and inclusion.
Despite defending their intentions, the MS Society recognized the need to reevaluate their processes and reinforce their commitment to diversity, equity, and inclusion. They emphasized the importance of ongoing learning and improvement, stating that they are dedicated to ensuring all team members feel supported and equipped to implement their policies effectively. This incident served as a learning opportunity for the organization to strengthen their approach to inclusivity and ensure that everyone feels valued and respected in their roles.
Hamilton expressed disappointment in the MS Society’s decision, noting that it contradicted the organization’s mission to help people with multiple sclerosis. Itkoff’s life had revolved around volunteering and supporting MS patients, making the decision to remove her from her role particularly disheartening. The society’s commitment to diversity, equity, and inclusion should extend to all aspects of their operations, including how they engage with volunteers who have dedicated their time and energy to supporting their cause.
Moving forward, the MS Society pledged to continue working towards effectively implementing their diversity, equity, and inclusion principles. They emphasized the importance of commitment, accountability, transparency, and courage in this ongoing journey towards creating a more inclusive and supportive environment for all individuals involved with the organization. By learning from this incident and striving to do better in the future, the MS Society aims to uphold their values and mission of helping those affected by multiple sclerosis.