Progressive Direct auto insurance is a popular choice for customers looking to purchase insurance directly from the company, either online or over the phone. In this article, we will delve into the key takeaways of Progressive Direct auto insurance, including pricing, coverage, discounts, and customer reviews.
Progressive Direct is the division of Progressive that sells insurance directly to customers through the company’s website or customer service hotline. The coverage and insurance add-ons offered through Progressive Direct are the same as those available through independent agents or brokers. However, there are differences in pricing and customer service between the two purchasing methods.
When it comes to pricing, customers may find slight variations between purchasing Progressive insurance through an agent or broker compared to Progressive Direct. The pricing differences are due to the different costs associated with each business model. Progressive Direct incurs costs related to maintaining call-center staff, marketing to consumers, and other expenses, which are factored into the price. On the other hand, independent agents and brokers earn commissions that are included in the insurance prices.
In terms of customer service, Progressive Direct auto insurance customers interact with the company through phone calls, the Progressive mobile app, and email. However, there is no option to meet with an agent in person as Progressive does not employ captive agents. On the other hand, purchasing insurance through an independent agent or broker provides customers with a local representative who can assist with policy upgrades and issue resolutions. Customers working with agents or brokers will have a consistent point of contact for all their insurance needs.
When it comes to pricing, full-coverage car insurance from Progressive is approximately 13% cheaper than the national average cost. Customers can obtain a quote for Progressive Direct auto insurance through the company’s website or by contacting customer service. The average annual rate for full-coverage insurance from Progressive is around $2,326 for 35-year-old drivers with good credit and driving records.
Progressive offers a variety of discounts for policyholders, including online-quote and sign-online discounts. Customers may be eligible for multiple discounts based on their individual circumstances. Progressive auto insurance coverage includes standard options such as liability coverage and full coverage with additional perks. Customers can also opt for add-ons like roadside assistance and rental car reimbursement.
In terms of customer reviews, Progressive has received mixed feedback. While the company has an A rating from the Better Business Bureau, customer reviews on platforms like Trustpilot are less favorable, with an average rating of 1.1 out of 5 stars. However, in a survey conducted by our team, 83% of Progressive policyholders reported being satisfied or very satisfied with their coverage.
In conclusion, Progressive Direct auto insurance offers customers the convenience of purchasing insurance directly from the company. While there may be slight differences in pricing and customer service compared to purchasing through an agent or broker, Progressive Direct provides competitive rates and a range of coverage options. Customers are advised to compare quotes from multiple insurance companies to ensure they are getting the best rates and coverage for their needs.