Pawp is a unique platform that offers pet owners two primary benefits – a digital vet clinic and an emergency fund. The company operates entirely through a digital platform, requiring users to set up an account and sign in through the mobile app or desktop website. Once pet profiles are completed, users can access the digital vet clinic for answers to their pet-related questions and gain access to the emergency fund, which can be utilized in case of a pet emergency after a 14-day waiting period.
The emergency fund information is readily available on Pawp’s website, and the chat feature can be used to quickly get basic questions answered. Pawp offers a short free trial period for new members to determine if the services are suitable for their needs before committing financially.
Pawp has fixed prices, with the base digital vet clinic plan costing $99 annually. For those interested in both the base membership and emergency fund, the cost is $24 per month for up to six enrolled pets. New members can sign up for a one-month trial membership before automatic payments begin. However, some users have reported unexpected charges and difficulties canceling their membership, as Pawp has a strict „no refunds for any reason“ policy.
While a Pawp membership costs less than traditional pet insurance plans, it does not offer the same level of coverage. Pawp serves as an alternative option for emergency coverage or for pets that may not be eligible for standard pet insurance.
The digital vet clinic provides members with 24/7 access to veterinary professionals for teletriage and advice. The clinic is staffed by licensed veterinarians and veterinary technicians with extensive experience. Members can enroll up to six pets and request consultations via phone, text, or video chat. Pawp recommends scheduling a digital visit to create an outcome-based care plan tailored to each pet’s specific needs.
The emergency fund included in a Pawp membership covers one emergency vet visit bill of up to $3,000 per household per year. Members can use the fund for life-threatening emergencies such as toxin ingestion, choking, severe blockages, or injuries. A Pawp vet must confirm the emergency before the fund can be activated. If an emergency occurs, members can video call a Pawp vet for confirmation and then seek in-person care within eight hours. Reimbursement for the emergency vet bill can be requested through the Pawp app if approved.
In conclusion, Pawp offers a convenient and affordable option for pet owners seeking access to a digital vet clinic and emergency fund. While the platform may have some limitations and challenges, it can be a valuable resource for pet owners looking for additional support between in-person veterinary visits.