Viettel Store, a prominent retail network of Viettel Group, is gearing up for significant online sales growth in the coming year. With projections ranging from double to triple digits, the company has taken proactive steps to enhance its operational efficiency and customer service capabilities. One of the key initiatives in this regard is the selection of Anchanto Order Management System (OMS) to streamline its e-commerce operations.
The decision to implement Anchanto’s OMS comes at a crucial juncture for Viettel Store, as the company aims to automate processes, accelerate order processing times, and elevate the overall customer experience. By leveraging the advanced features of the OMS, Viettel Store is poised to meet the growing demands of its online sales channels and ensure seamless operations across multiple platforms.
The partnership between Viettel Store and Anchanto was officially announced at a signing ceremony held at Viettel Store’s office in Hanoi. The event was attended by key executives from both companies, including Mr. Vaibhav Dabhade, CEO & Founder of Anchanto, Mr. Vishal Desai, APAC CRO of Anchanto, and Ms. Dung Dinh, CEO of Viettel Store, along with other board members and representatives.
Viettel Store’s decision to adopt Anchanto’s OMS was driven by the need to address specific requirements related to order management, inventory control, and customer information management. With a diverse sales network encompassing traditional retail stores, e-commerce platforms, and social media channels, Viettel Store needed a centralized system to track and fulfill orders in real-time, manage inventory efficiently, and leverage customer data for targeted marketing strategies.
Anchanto’s OMS offers Viettel Store a comprehensive solution for managing online orders, inventory across multiple warehouses, and chat data synchronization. By integrating this system into its operations, Viettel Store can expect improved order processing, inventory accuracy, and customer support capabilities. The OMS will also enable Viettel Store to implement an omni-channel model, incorporating click & collect services and utilizing offline stores as fulfillment centers to enhance delivery times and customer satisfaction.
Ms. Dung Dinh, CEO of Viettel Store, expressed her enthusiasm for the partnership with Anchanto, highlighting the potential for enhanced service quality and operational efficiency. She emphasized the importance of Anchanto’s solution in meeting Viettel Store’s requirements and unlocking new growth opportunities for the company.
Mr. Vaibhav Dabhade, CEO & Founder of Anchanto, echoed Ms. Dinh’s sentiments, emphasizing Anchanto’s commitment to supporting Viettel Store’s growth journey with seamless and scalable solutions. With a track record of serving leading enterprises in Vietnam and beyond, Anchanto is well-positioned to drive operational excellence and customer satisfaction for Viettel Store.
As a global SaaS solution provider, Anchanto has a proven track record of optimizing e-commerce operations for top-tier companies like Viettel Store, L’Oréal, VNPost, and Mesa. The partnership between Anchanto and Viettel Store marks a significant milestone in Vietnam’s e-commerce logistics sector, setting the stage for enhanced efficiency and excellence in logistics operations.
In conclusion, the collaboration between Viettel Store and Anchanto signifies a strategic move towards elevating the high-tech shopping experience in Vietnam. With a focus on innovation, efficiency, and customer-centricity, both companies are poised to drive remarkable growth and success in the dynamic e-commerce landscape.